Frequently Asked Questions

Common questions from schools, hospitals and bulk buyers. Can't find your answer? Ask us on WhatsApp.

Choosing the Right Model

Which capacity should I choose for my school, hospital or office? Draft

[DRAFT: give a simple guide, e.g. 40 L for up to ___ people, 60 L for ___, 80 L for ___, 120 L for ___ people per day.] Tell us how many people will use the cooler and we will suggest a model.

What is the difference between storage capacity and cooling capacity?

Storage capacity (in litres) is how much cold water the tank holds ready to drink. Cooling capacity (in LPH, litres per hour) is how much water the cooler can chill every hour. For example, the 80 L model stores 80 litres and cools 40 litres per hour.

Do I need an RO water cooler or a plain electric water cooler?

If your water supply is not already purified (borewell, municipal or tanker water), choose an RO model: it purifies and cools in one unit. If you already have purified water, a plain electric water cooler is enough.

What is the difference between the 8, 9 and 10-stage models?

All three have the same 8-stage RO purification. The 9-stage model adds a copper-zinc (CuZn) cartridge. The 10-stage model adds a UV purifier and a CuZn cartridge. All are available in 40, 60, 80 and 120 litres.

What does the CuZn (copper-zinc) cartridge do? Draft

[DRAFT: explain in plain words what the CuZn cartridge adds to the water, using only claims you can support.]

What water quality do the RO models work with? Our water TDS is above 500 ppm. Draft

The RO models are rated for input water up to 500 ppm TDS and 0.6 to 2.0 kg/cm² pressure. [DRAFT: say what you recommend if the site water is above 500 ppm.]

Build & Customisation

What steel is used? Is the whole body stainless steel?

Every model has an SS 304 food-grade stainless steel tank. On RO models the front panel is SS 304 and the rest of the body is CRCA powder-coated steel. A full stainless steel body is available on request.

Can I get 3 taps or a full stainless steel body?

Yes. We build to order: choose a full or partial stainless steel body and 2 or 3 taps. Price depends on the configuration, so ask us for a quote.

Can you put our school or hospital name on the cooler? Draft

[DRAFT: say whether you offer custom name plates or branding on bulk orders, and from what quantity.]

Will the cooler work with voltage fluctuations? Do I need a stabiliser? Draft

The coolers run on 230 V AC, 50 Hz and work from 170 to 230 V, which suits typical Indian voltage swings. [DRAFT: say whether you recommend a stabiliser for very unstable supply.]

How much electricity does a water cooler use? Draft

Maximum power rating is 600 ± 10 W for the 40, 60 and 80 litre models and 900 ± 10 W for the 120 litre RO models. [DRAFT: add a typical daily running estimate if you have one.]

Price & Ordering

Why is the price not shown on the website?

Each cooler is built to order and the price depends on the configuration (body, taps) and quantity. Send an enquiry or WhatsApp us and we will reply with price and delivery details.

Is there a minimum order quantity? Draft

[DRAFT: e.g. single units are available / minimum ___ units for bulk pricing.]

Do you offer dealer or distributor pricing? Draft

Yes, bulk orders and dealer enquiries are welcome, with factory pricing direct from the manufacturer. [DRAFT: add how dealers can apply, territories, or minimum stock.]

Do you supply for tenders or government institutions? Draft

[DRAFT: say whether you take part in tenders or GeM orders, and what documents you can provide.]

Do you provide a GST invoice? What are the payment terms? Draft

Yes, we are GST registered (GSTIN 06BYMPA3427L1ZD) and provide a GST invoice. [DRAFT: add payment terms, e.g. advance, part payment, accepted methods.]

Delivery & Installation

Which areas do you deliver to? Draft

[DRAFT: e.g. all of India / Haryana, Punjab, Delhi NCR... and how freight is charged.]

How long does delivery take? Draft

[DRAFT: typical time from order to dispatch, and for bulk orders.]

Do you install the cooler? What do we need at the site? Draft

An installation kit comes in the box with RO models. [DRAFT: say who installs, and what the site needs, e.g. water inlet, drain point, power socket near the cooler.]

Warranty, Service & Maintenance

What warranty do you give? Draft

[DRAFT: warranty period, what it covers (compressor, body, parts) and how to claim.]

How often should the filters be changed? Do you supply replacement filters? Draft

[DRAFT: filter change interval (depends on water quality and usage) and whether you supply spare filters and membranes.]

How do we clean and maintain the cooler? Draft

The coolers have easy drainage for cleaning. [DRAFT: add how often to clean the tank and any simple care tips.]

Do you offer service or an annual maintenance contract (AMC)? Draft

[DRAFT: say whether you offer service visits or AMC, and in which areas.]

About Us

Are you a manufacturer or a trader?

We are the manufacturer. Anand IIMPEX makes Nuyova water coolers and sells direct from the factory in Ambala, Haryana, so you get factory pricing on bulk and dealer orders.

How can I contact you?

Call or WhatsApp +91 86850 58505, email anandiimpex1@gmail.com, or send the enquiry form on our contact page.

Still have a question?

Call or WhatsApp +91 86850 58505. We reply with clear answers, price and delivery details.

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